GlobalMed (Pvt) Ltd is committed to providing quality medical devices, cold chain storage, distribution, and technical support services that consistently meet customer, statutory, regulatory, and applicable Good Distribution Practice (GDP) requirements. We are dedicated to ensuring customer satisfaction through effective processes, competent employees, and the continual improvement of our Integrated Management System.

To achieve this commitment, we will:

• Understand and fulfil customer requirements and exceed customer expectations where possible.
• Ensure that products are handled, stored, transported, and distributed under appropriate conditions to maintain their quality, safety, performance, and traceability.
• Comply with all applicable statutory, regulatory, ISO 9001:2015, and Medical Device GDP requirements.
• Maintain and continually improve the effectiveness of our Quality Management System and business processes.
• Promote product innovation, operational excellence, and efficient management practices.
• Build and maintain strong relationships with customers, suppliers, manufacturers, and other interested parties.
• Provide reliable technical support and after-sales services to enhance customer satisfaction.
• Develop the competence of our employees through continuous training and create a culture of responsibility, accountability, and teamwork.
• Maintain suitable storage facilities, including cold chain management, to preserve product quality throughout the distribution process.
• Ensure proper product handling, transportation, cleanliness, pest control, and hygiene practices to protect product integrity.
• Enforce good personnel practices, including appropriate workwear, personal hygiene, disease and injury management, and a smoke-free workplace.
• Record, investigate, and manage quality and hygiene-related incidents and implement effective corrective actions.

This policy is communicated, understood, implemented, and maintained throughout the organization and is available to relevant interested parties as appropriate. Top Management is committed to providing the necessary resources to implement this policy and achieve the organization's quality and GDP objectives.

GlobalMed Private Limited